OUR TOURING PARK TERMS & CONDITIONS

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GENERAL CONDITIONS

A pitch can accommodate 1 x car and 1x Unit (Caravan +Awning/Motorhome/Tent/Trailer tent etc).

 

ARRIVALS BETWEEN 5PM AND 8PM WILL ONLY BE ACCEPTED WITH AN ADVANCE BOOKING.

NO NEW ARRIVALS AFTER 9PM PLEASE.

 

Maximum 6 persons per pitch.

Maximum 2 tent pitches can be booked together in our tenting areas.  Customers joining up on site to form a group without the permission of management may have their bookings cancelled and no refunds will be given.

We can no longer place more than 2 pitches together.

No single sex groups of more than 3 people.

We reserve the right to cancel bookings where the balance is not paid within 7 days of arrival.

Guests must be over 21 unless accompanied by a parent or legal guardian.

 

DOGS ARE NOT PERMITTED ON THE PARK during August

–   CANCELLATIONS & ALTERATIONS

Touring Park & Tents

This section covers cancellations and alterations for Touring park and Tents only.

 

All cancellations and alterations must be in writing.

 

Up to 14 days prior to arrival date;

Full refund on pitch fees less £30.00 non refundable deposit per pitch.

 

2-14 days prior to arrival date;

Full refund your pitch fees less the £30.00 non refundable deposit per pitch only if we are able to re-book the pitch(s).

 

Less than 48 hours notice;

No refund to pitch fees will be given.

 

Alterations to a booking need to be made in writing at least 48 hours prior to the date of arrival and are possible only at the discretion of management. The balance of a booking cannot be reduced within 14 days prior your arrival date.

 

We do not offer refunds for early departures or alterations during your stay.

 

We highly recommend that customers take out insurance against aborted holidays due to sickness etc.

Holiday Caravans & Cabins

This section covers cancellations and alterations for holiday caravans & cabins only.

 

All cancellations must be in writing.

 

  • Over 28 days prior to arrival date = Refund on rental fees less £60.00 Administration fee per week cancelled
  • 14- 28 Days days prior to arrival date = Fees will be refunded less a £60.00 administration fee per week cancelled but only if we are able to re-book the caravan
  • Less than 14 days notice = No refund to rental fees will be given
  • Alterations to a booking need to be made in writing at least 48 hours prior to the date of arrival and are possible only at the discretion of management. The balance of a booking cannot be reduced within the 14 days prior your arrival date
  • We do not offer refunds for early departures or alterations during your stay.

 

We highly recommend that customers take out insurance against aborted holidays due to sickness etc.

–   PARK RULES

Touring Park rules

This section covers the park rules for the Touring park only.

 

  • Please have consideration for others using the park at all times
  • Strictly no noise after 11.00pm
  • Children must be supervised at all times whilst on the park
  • The 5 mph speed limit must be observed over the whole park
  • Drunken, abusive or inappropriate behaviour will not be tolerated
  • No drink driving on the park. (Normal highway laws apply).

Holiday Caravans & Cabins rules

This section covers the park rules for holiday caravans & cabins only.

 

  • Please have consideration for others using the park at all times
  • Strictly no noise after 11.00pm
  • Children must be supervised at all times whilst on the park
  • The 5 mph speed limit must be observed over the whole park
  • Drunken, abusive or inappropriate behaviour will not be tolerated
  • Drink driving on the park. (Normal highway laws apply)
  • No Smoking or pets are permitted in our caravans/lodges.

RESTRICTIONS

For the comfort and safety of all guests the following are not permitted on the park:

  • Open fires including fire pits.
  • Radios or any amplified music
  • Generators
  • Chinese lanterns/ fireworks
  • Drones
  • Motorised scooters
  • Commercial vehicles (ie. Vans and trucks) or converted vehicles*).
  • Professional conversions may be accepted in some circumstances. Please enquire
  • Groups (other than educational and small family groups).

ELECTRIC HEATING

Due to supply restrictions we ask customers to use gas heating or low wattage built in caravan heaters or camping heaters.

 

Strictly no domestic electric heating such as fan heating as these can cause power failure.

 

Strictly no electric heating in awnings.

DRONES

For the safety and comfort of all our guests, drones are not permitted anywhere on the property without the express permission of management.

Borlase Henley Ltd. is a limited company registered in England and Wales. Registered number: 10785291 Registered office: Swiss Farm, Marlow Road, Henley on Thames, Oxfordshire RG9 2HY.
VAT No. - 199 0629 21

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