FREQUENTLY ASKED QUESTIONS

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OUR MOST FREQUENTLY ASKED QUESTIONS

   PLEASE NOTE:   Please read the below FAQ's before making contact.

Listed below are a series of questions that we are frequently asked.

We have tried to make it easy by categorising each question but if there’s something we haven’t listed that you have a question or concern about, please feel free to get in touch with us.

GENERAL INFORMATION

Frequently asked questions about local attractions, our facilities & services.

What bait do you recommend for the fishing lake?

We recommend luncheon meat or sweet corn. Both can be purchased from the site shop.

Can anyone use the fishing lake?

Our lake is open to campers only. A rod license can be purchased from the Post Office for anyone over 12 years of age. Children under 12 accompanied by an adult do not require a license.

Can we charge our phones and other devices?

We will be happy to charge these for you free of charge. Only available during office hours.

Where can we freeze our ice blocks?

Ice blocks can be placed in our freezer located in the dishwashing room in our main facility block. This service is free of charge.

Do you have a shop on site?

We have a small shop selling some essentials (milk, bread etc) and basic camping equipment.

What is the best way to get into London?

We recommend parking at Twyford train station (approx. 10 minute drive) and getting a direct train to Paddington (approx. 40 minutes).
Alternatively you can walk to Henley station (approx. 20 minute walk). Trains go every 30 minutes.

How far are you from Henley town centre?

We are only 10 minutes from the town centre on foot.

Where and how far are the nearest supermarkets?

Waitrose – 10 minutes walk in town centre.
Sainsbury local – 10 minutes walk.
Tesco – 5 minutes by car.

BOOKINGS

Frequent questions surrounding bookings such as check-in & check-out times, rules on bringing pets, barbecues, electric hook-ups etc

What are your check-in / check-out times?

TOURING PARK:
Check-in time is after 12:30 and Check-out is before 12:00 noon.

 

HOLIDAY CARAVANS AND CABINS:
Check-in time is after 16:00 (4pm) and Check-out is 10:00.

 

Please allow half an hour in case the previous customer is running late.

What is the latest I can check-in?

21:00 (9.00pm) is the latest check in time. This is to avoid disturbing other guests.

Do I need to book in advance?

We strongly recommend booking well in advance, especially during May throught to September, plus for special events as we fill up very quickly.

You say 'No Groups'. What does this mean?

We allow a maximum of 2 families or pitches under one booking. Forming a group without the consent of park management may result in early termination of your booking.

Please ask a member of staff for more details on 01491 573419

Electric hook-ups for tents. What will I need?

To keep you safe and legal you will need to bring with you a ‘mobile mains power unit’ which retail at around £50 – £80.
Please do not make up your own lead or use leads without adequate protection!

When can we bring our dog to Swiss Farm?

The only time dogs are not allowed on Swiss Farm is during the month of August.

Do you allow Barbecues?

Yes we welcome BBQ’s, as long as they are used carefully and kept off the ground to avoid damaging the grass.
Please note we do not allow open fires.

Why do you require 2 nights stay over weekends?

Weekends are our busiest time and we are often full, especially from May – September.
The majority of our customers like to stay for 2 nights and they would not be able to do so if we filled pitches with one night bookings.

Caravans & Vans

Frequent questions about the types of vehicles we allow and the rules around their usage whilst on-site.

Can I live in my Caravan?

It is not possible to live in caravans due to site licence restrictions.
We will require proof of permanent address for longer bookings.

Do you store Caravans?

Unfortunately we do not have the facility to store caravans.
Please look at www.ukcampsite.co.uk for storage listings in your area.

Do you sell holiday Caravans?

We do not sell caravans or site customer’s static caravans.
We do however have our own fleet of caravans for hire.

Why do you not allow commercial vans on the park?

Customers tell us that they do not like to be placed next to work vans and the various park inspection organisations penalise us for allowing them on to the park.

Why can I not take my Caravan into the fields?

Sorry our license does not allow touring caravans, motor homes and campervans other than on the main site.

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Borlase Henley Ltd. is a limited company registered in England and Wales. Registered number: 10785291 Registered office: Swiss Farm, Marlow Road, Henley on Thames, Oxfordshire RG9 2HY.
VAT No. - 199 0629 21

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  • Swiss Farm Touring and Camping
    Marlow Road,
    Henley on Thames,
    Oxfordshire, RG9 2HY,
    United Kingdom

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